Messaging Platform
ASAPP Messaging is the only end to end AI-native® messaging platform built for digital customer service to unblock digital adoption, preserve CSAT, and expand contact center capacity without adding staff.
The AI-Native design approach is one where AI is not simply a feature added to an existing product, but rather, what the entire product is built on.
Unlike alternatives where providers have added AI onto existing platforms with pre-established architectures built and optimized for call center telephony, social media, CRM, or the like, ASAPPMessaging was intentionally designed to harness the power of underlying machine learning algorithms and apply generative AI to digital customer service holistically, for agents, leaders and customers.
How it works
Messaging Platform is built uppon an agent application where your contact center agents can operate diligently.
Virtual Agent
The Virtual Agent provides a means for better understanding customer issues, offering self-service options, and connecting with live agents when necessary.
Virtual Agent
The Virtual Agent can be deployed to your website or mobile app via our Chat SDKs, or directly to channels like Apple Messages for Businesses or Whatsapp.
SDK
Messaging Channels
Digital Agent Desk
The Digital Agent Desk is the main application where agents can communicate with customers through chat (message).
Digital Agent Desk
Insights Manager
ASAPP’s Insights Manager aims to provide relevant and actionable learnings from your data.
Insights elevates trends impacting your customers, provides live activity monitoring, volume management tools, in-depth performance analysis and reporting, and tools to conduct investigations on customer interactions.
Insights Manager
Implement Messaging Platform
To start using Messaging Platform, you need to connect your APIs into ASAPP’s System and get your Messaging Credentials.