Free-Text and Feedback Feeds for AutoSummary
Feature Release
This is the announcement for an upcoming ASAPP feature. Your ASAPP account team will provide a target release date and can direct you to more detailed information as needed.
Overview
ASAPP introduces two feeds to retrieve data for free-text summaries generated by AutoSummary and edited versions of summaries submitted by agents as feedback.
Use and Impact
These two feeds enable administrators to retrieve AutoSummary data using the File Explorer API:
- Free-text feed: Retrieves data from free-text summaries generated by AutoSummary. This feed has one record per free-text summary produced and can have multiple summaries per conversation.
- Feedback feed: Retrieves data from feedback summaries submitted by the agents. This feed contains the text of the feedback submitted by the agent. Developers can join this feed to the AutoSummary free-text feed using the summary ID.
How It Works
Watch the following video walkthrough to learn about the Free-Text and Feedback feeds: ::: iframe :::
Developers can access these feeds using the File Exporter API
Besides the standard fields common to all AI Services feeds: agent_id, company_marker, conversation_id, dt, external_conversation_id, hr, and instance_ts; each feed returns specific data:
autosummary_free_text Feed
| Field | Description |
|---|---|
| autosummary_free_text_ts | The timestamp of when the free-text summary was emitted. |
| autosummary_free_text | The text of the unedited free-text summary. |
| is_autosummary_feedback_used | A numeric true/false indicator of whether the agent submitted the free-text summary as feedback. |
| is_autosummary_feedback_edited | A numeric true/false indicator of whether the agent edited the free-text summary. |
| autosummary_free_text_length | A count of how many characters are in the free-text summary. |
| autosummary_feedback_length | A count of how many characters are in the free-text summary edited by the agent. |
| autosummary_levenshtein_difference | The Levenshtein edit distances between the free-text summary and feedback summary. |
| summary_id | Unique identifier for AutoSummary feedback and free-text summary events. |
| \ | |
| autosummary_feedback Feed |
| Field | Description |
|---|---|
| autosummary_feedback_ts | The timestamp of the autosummary_feedback_summary event. |
| autosummary_feedback | Text submitted by agent, inclusive of any edits made to the free-text summary generated by AutoSummary. |
| summary_id | Unique identifier for AutoSummary feedback and free-text summary events. |
FAQs
- What is the difference between summary data provided in the conversation state feed (
staging_conversation_state) and these new AutoSummary feeds? The conversation state feed only provides the last summary of each conversation. These two feeds provide every summary. - Is something changing about the way AutoSummary provides data? No. Responses from the API haven’t changed.