AutoTranscribe
Transcribe your audio with best in class accuracy
ASAPP AutoTranscribe converts speech to text in real-time for live call audio streams and audio recordings.
Use AutoTranscribe for voice interactions between contact center agents and their customers, in support of a broad range of use cases including real-time guidance, topical analysis, coaching, and quality management
ASAPP’s AutoTranscribe service is powered by a speech recognition model that transforms spoken form to written forms in real-time, along with punctuation and capitalization. To optimize performance, the model can be customized to support domain-specific needs by training on historical call audio and adding custom vocabulary to further boost recognition accuracy.
How it Works
ASAPP’s AutoTranscribe service is powered by a speech recognition model that transforms spoken form to written forms in real-time, along with punctuation and capitalization.
To optimize performance, the model can be customized to support domain-specific needs by training on historical call audio and adding custom vocabulary to further boost recognition accuracy
AutoTranscribe was also designed to be fast enough to show an agent what was said immediately after every utterance.
AutoTranscribe can be implemented in three main integration patterns:
- WebSocket API: All audio streaming, call signaling, and returned transcripts use a WebSocket API, preceded by an authentication mechanism using a REST API.
- IPREC Media Gateway: Audio streaming sent to ASAPP media gateway and call signaling sent via a dedicated API; transcripts are returned either in real-time or post call.
- Third Party CCaaS: Audio is sent to ASAPP media gateway by a third party contact center as a service (CCaaS) vendor and call signaling sent via API; transcripts are returned either in real-time or post call.
Get Started
Your organization’s communication with AutoTranscribe is API based. Every interaction starts with creating and updating a Conversation and its Conversation Record to the Conversations API, then requesting a summary from the AutoSummary API for that Conversation.
Developer Pages
- Access the API Specification
- Get your API Keys for authentication
- Manage user accounts and apps
Integrate AutoTranscibe
Direct API
We support direct integrations into AutoTranscribe:
Deploying AutoTranscribe via Media Gateway
Connectors
We also support third party integrations into AutoTranscribe
Deploying AutoTranscribe via WebSocket
Deploying AutoTranscribe for Twilio
Use AutoTranscibe
For a more nunace about the use of AutoTranscribe, refer to the product guides below:
AutoTranscribe Product Guide
AutoTranscribe and AutoSummary Self-hosted
Feature Releases
AutoCompose Feature Releases
Product and Deployment Guides will be updated as new features become available in production.