:root {
  --Foreground-Fg: #251C1D;
  --Foreground-Fg-Dark: #F9F9FB;
  --Foreground-FgSecondary: rgba(37, 28, 29, 0.64);
  --Foreground-FgSecondary-Dark: rgba(249, 249, 251, 0.64);
  --Background-Bg: #2F2E32;
  --article-text: rgba(37, 28, 29, 0.8);;
  --dark-article-text: var(--Foreground-FgSecondary-Dark);
  --Brand-brandPrimary: #8056B0;
  --Background-BgSecondary: #FAF7F6;
  --Background-BgSecondary-Dark: #28272B;
  --Border-border: rgba(136, 99, 101, 0.24);
  --Border-border-Dark: rgba(249, 249, 251, 0.16);
  --Accent-accent4: #CAB0D9;
  --Accents-accent3: #D9BAFC;
  --Accent-accent4-Dark: #A998B8;
}

/* @font-face {
  font-family: MessinaSans;
  src: url(/fonts/MessinaSans_Normal_Upright_Variable_Web.woff2) format("woff2");
  font-weight: 100 900;
  font-style: normal;
  font-stretch: 75% 125%;
  font-variation-settings: "ital" 0;
}

@font-face {
  font-family: MessinaSans;
  src: url(/fonts/MessinaSans_Normal_Italic_Variable_Web.woff2) format("woff2");
  font-weight: 100 900;
  font-style: italic;
  font-stretch: 75% 125%;
  font-variation-settings: "ital" 1;
}
@font-face {
  font-family: Messina Sans Mono;
  font-style: normal;
  font-weight: 400;
  src: url(/fonts/Messina-Sans-Mono-Regular.woff) format("woff");
}
@font-face {
  font-family: Messina Sans Mono;
  font-style: normal;
  font-weight: 700;
  src: url(/fonts/Messina-Sans-Mono-Bold.woff) format("woff");
}
@font-face {
  font-family: Material Icons;
  font-style: normal;
  font-weight: 400;
  src: url(/fonts/MaterialIcons-Regular.eot);
  src: url(/fonts/MaterialIcons-Regular.woff2) format("woff2"),
       url(/fonts/MaterialIcons-Regular.woff) format("woff"),
       url(/fonts/MaterialIcons-Regular.ttf) format("truetype");
} */

h6, body, ul, ol, p {
  /* font-family: MessinaSans, Arial, Sans Serif; */
  /* font-size: 14px; */
}

html {
  font-size: 16px;
  /* font-weight: 500; */

}
html *, html :after, html :before {
  border-color: var(--Border-border); 
}
.dark *,
.dark :after,
.dark :before {
  /* border-color: var(--Border-border-Dark);  */
}

.dark\:border-gray-800\/50:is(.dark *) {
  border-color: var(--Border-border-Dark); 
}
.prose {
  color: var(--article-text)
}
.dark .prose {
  color: var(--dark-article-text)
}
.prose p:not(.not-prose *) {
  margin-bottom: 16px;
  /* font-weight: 500; */
}


#content-area :where(h1, h2, h3, h4, h5) {
  font-family: MessinaSans, Helvetica, Arial, sans-serif;
}
#content-area h1 {
  font-size: 28px;
}

/* code, pre, .code, .font-mono {
  font-family: "Messina Sans Mono", monospace;
  font-size: .85rem;
} */
a[href^="https://mintlify.com"] {
  display: none;
}
/* Card */
#content-area .card p {
  font-size: 14px;
}
#content-area .prose :where(h2, h3, h4, h5):note(.card *) {
  margin-top: 24px;
}
#content-area .card svg:min-width(200px){
  margin-bottom: .5rem;
}

#content-area .card:has(div>div > h2:empty):has(div>div p) div:has(svg) {
  margin-bottom: 1.25rem; 
}

/* page layout */
@media (min-width: 1220px) {
  #table-of-contents.xl\:flex {
      display: flex;
  }
  #table-of-contents.xl\:hidden {
    display: none;
  }
}

@media (min-width: 1024px) {

  #content-area.lg\:pl-\[23\.7rem\] {
    padding-left: 22rem;
  }

  #navbar .lg\:px-12 {
    padding-left: 2rem;
  }
}
#navbar .px-12 {
  padding-left: 2rem;
}
#table-of-contents.pl-10 {
  padding-left: 1rem;
}

#table-of-contents.w-\[19rem\] {
  width: 14rem;
}

#table-of-contents .w-\[16\.5rem\] {
  width: 14rem;
}
#content-container .gap-12 {
  gap: 1rem;
}

.max-w-8xl {
  max-width: 86rem;
}

/* Remove gap top of content */
#content-area> div.relative {
  margin-top: 1rem;
}

#content-area >header >div.prose {
  margin-top: unset;
  
}

#content-area >header >div.prose p {
  font-size: 18px;
}

/* sidebar color */
.bg-gray-950\/\[0\.03\] {
  background-color: unset;
}

.dark .bg-gray-950\/\[0\.03\] {
  background-color: unset;
}

/* Border */
#navbar-transition,
table,
#content-area >div.prose >div>div.not-prose .border {
  border-color: var(--Border-border);
}

.dark #navbar-transition,
.dark table,
.dark #content-area >div.prose >div>div.not-prose .border {
  border-color: var(--Border-border-Dark);
}

/* Links */

.prose a {

}

/* Code */
.prose :not(pre)>code {
  background-color: unset;
  border-color: var(--Accent-accent4);
  line-height: 18px;
  font-weight: 500;
  font-size: .95rem;
}
.dark .prose :not(pre)>code {
  border-color: var(--Accent-accent4-Dark);
}
:not(pre)>code:is(.dark *) {
  --tw-brightness: unset;
}
.prose :has(> code){
  white-space: pre-wrap;
}

code .token.string {
  color: var(--Accents-accent3)
}
/* Navbar */
#sidebar a[href="/"] {
  position: relative;
  display: inline-flex;
  align-items: center;
}

#sidebar a[href="/"]:after {
  content: "Docs";
  position: static;
  margin-left: 0.5em;
  font-size: 18px;
}

#navbar a {
  font-size: 14px;
  font-weight: 600;
  color: var(--Foreground-FgSecondary);
}

.dark #navbar a {
  color: var(--dark-article-text);
}

#navbar > div > div > div.hidden a:not([class*="group-hover"]) {
  color: var(--Foreground-Fg)
}
.dark #navbar > div > div > div.hidden a:not([class*=group-hover]) {
  color: var(--Foreground-Fg-Dark)
}
#navbar > div > div > div.hidden a:not([class*="group-hover"]) >div {
  height: 3px;
}
/*Table of contents */

#table-of-contents a {
  /* font-size: 14px; */
  /* font-weight: 600; */
  /* color: var(--Foreground-Fg) */
}

#table-of-contents svg {
  /* display: none; */
}
#table-of-contents ul >li:not([style*="margin-left"]) a  {
  /* font-weight: 500; */
}
#table-of-contents ul >li[style*="margin-left"]  a {
  /* font-weight: 500; */
}
#table-of-contents>div>div>span {
  /* margin-left: 5px; */
  /* text-transform: uppercase; */
  /* font-size: 16px;  */
  /* font-weight: 700; */
  /* color: var(--Foreground-FgSecondary); */
}

.dark #table-of-contents>div>div>span {
  color: var(--dark-article-text)
}
/* Tables */

#content-area .prose :where(table ){
  border-width: 1px;
  border-radius: 4px;
}

#content-area .prose :where(thead th:first-child, tbody tr td:first-child) {
  padding-left: 12px;
}

#content-area prose :where(thead th:last-child, tbody tr td:last-child){
  padding-right: 12px;
}
#content-area .prose :where(thead th) {
  padding-top: 12px;
  width: 1%; /* this somehow fixes table width issues when coloring the header */
}

#content-area .prose :where(ul) {
  margin-top: 0px;
  margin-bottom: 0px;
}

#content-area .prose :where(thead) {
  background-color: var(--Background-BgSecondary);
}

.dark #content-area .prose :where(thead) {
  background-color: var(--Background-BgSecondary-Dark);
}

#content-area .prose table td{
  font-size: 1rem;
}

/* unordered lists */
#content-area  .prose :where(ul:not(.not-prose) > li):before{
  background-color: unset;
  content: "▪";
  top: unset;
  font-size: 16px;
  padding-left: 8px;
  padding-right: 8px;
}

/* ordered lists */
#content-area  .prose :where(ol) {
  list-style-type: none;
  counter-reset: item;
  padding-left: 0;
}

#content-area .prose :where(ol > li) {
  counter-increment: item;
  position: relative;
  padding-left: 28px; /* Adjust based on your counter size and desired spacing */
  margin-bottom: 10px;
}

#content-area .prose :where(ol > li)::before {
  content: counter(item);
  position: absolute;
  left: 0;
  top: 5px;
  background: var(--Brand-brandPrimary);
  border-radius: 4px;
  color: white;
  width: 18px;
  height: 18px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  line-height: 1;
  font-weight: 700;
}



.dark #content-area  .prose :where(ol >li)::before {
  /* color: var(--Background-Bg) */
}

/* .prose :where(ol > li) > * {
  margin-top: 0;
  margin-bottom: 0;
} */

/* Hide the automatically generated marker */
#content-area  .prose :where(ol > li)::marker {
  display: none !important;
}

/* Accordian in dark mode */
.dark #content-area  div[role=listitem] {
  background-color: unset;
}
#content-area  div[role=listitem] button p{
  font-weight: 700;
}
/* Navigation sidebar */

.dark #navigation-items * {
  color: var(--Foreground-Fg-Dark)
}

#navigation-items a * {
  /* font-weight: 500; */
}

#navigation-items h5 {
  font-weight: 700;
  font-size: 14px;
}

/* Tabs */
#content-area .prose ul>li>button{
  font-size: 1rem;
  font-weight: 700;
}


/* API Ref */

.border-gray-100 {
  border-color: var(--Border-border)
}
.py-6 {
  padding-top: 1rem;
  padding-bottom: 1rem;
}
.mt-4 {
  margin-top: .5rem;
}
.py-6 >.font-mono .text-primary {
  font-size: .95rem;
}
.mt-4 .prose:last-child p:last-child{
  margin-bottom: 0;
}
.prose-sm {
  font-size: .9rem;
}

.group.flex.font-mono {
  /* flex-wrap: wrap; */
  gap: 0rem;
}

/* API ref puts description as the page description which we want to appear as normal content */
main:has(#navbar > div > div > div.hidden a[href^="/apis"]:not([class*="group-hover"])) {
  & #content-area >header >div.prose {
    margin-top: 1rem;
  }
  & #content-area >header >div.prose.text-lg {
    font-size: 1rem;
  }
  & #content-area >header >div.prose p {
    font-size: 1rem;
  }
}

/* Header anchor */
#content-area :where(h1, h2, h3, h4, h5) .absolute > a {
  margin-left: -1.75rem;
}

ASAPP Docs

Documentation

API Reference

Support

AI Console

ASAPP.com

Feature Releases

Digital Agent Desk Overview

Home

Welcome to ASAPP

Getting Started

Setup ASAPP

Manage Users

Learn how to view, search, and export audit logs to track changes in AI Console.

Audit Logs

Learn how to get started using ASAPPs APIs

Developer Quickstart

Learn how ASAPP returns Errors in the API

Error Handling

Learn about API rate limits recommended retry logic.

Rate Limits

API Rate Limits and Retry Logic

Use GenerativeAgent to resolve customer issues safely and accurately with AI-powered conversations.

Overview

GenerativeAgent

Discover how GenerativeAgent functions to resolve customer issues.

How It Works

How GenerativeAgent Works

Human in the Loop

Go Live

Messaging Platform

Use AutoSummary to extract insights and data from your conversations

AutoSummary

Learn how to get started with AutoSummary

See examples on how AutoSummary can be used

Example Use Cases

Learn how to extract insights and summarizations in batch with AutoSummary

Batch

Generate Insights in Batch

Learn how to use the AutoSummary Salesforce plugin.

Salesforce plugin

Deploying AutoSummary for Salesforce

Learn how to self-host AutoSummary & AutoTranscribe

Self-hosted

AutoTranscribe & AutoSummary Self-Hosted

Transcribe your audio with best in class accuracy

AutoTranscribe

Integrate AutoTrainsribe directly into ASAPP Media Gateway

Media Gateway

Deploying AutoTranscribe via Media Gateway

Use a websocket URL to send audio media to AutoTranscribe

AutoTranscribe Websocket

AutoTranscribe via WebSocket

Twillio Connector

Deploying AutoTranscribe for Twilio

Use AutoTranscribe in your Amazon Connect solution

Amazon Connector

Deploying AutoTranscribe for Amazon Connect

Use AutoTranscribe in your Genesys Audiohook application

Genesys AudioHook Connector

Deploying AutoTranscribe for Genesys AudioHook

Learn more about the use of AutoTranscribe and its features

Product Guide

AutoTranscribe Product Guide

AutoCompose

AutoCompose API

Deploying AutoCompose API

Use AutoCompose on your LivePerson application.

LivePerson Connector

Deploying AutoCompose for LivePerson

Use AutoCompose on Salesforce Lightning Experience.

Salesforce Connector

Deploying AutoCompose for Salesforce

Learn how to use the AutoCompose tooling UI

Tooling Guide

AutoCompose Tooling Guide

Learn more about the features and insights of AutoCompose

AutoCompose Product Guide

Reporting and Insights

Learn how to use File Exporter to retrieve data from ASAPP.

File Exporter

Retrieving Data via S3

Retrieving Data from ASAPP Overview

Security

External IP Blocking

Warning about CustomerInfo and Sensitive Data

Retrieves a list of conversation resources that match the specified criteria.

You must provide at least one search criterion in the query parameters.


List conversations

Creates a new conversation or updates an existing one based on the provided `externalId`.

Use this endpoint when:
- Starting a new conversation
- Updating conversation details (e.g., reassigning to a different agent)

If the `externalId` is not found, a new conversation will be created. Otherwise, the existing conversation will be updated.


Create or update a conversation

Retrieves the details of a specific conversation using its `conversationId`.

This endpoint returns detailed information about the conversation, including participants and metadata.


Retrieve a conversation

Lists all messages within a conversation.

This messages are returned in chronological order. 


List messages

Creates a message object, adding it to an existing conversation.

Use this endpoint to record each new message in the conversation.


Create a message

Retrieve the details of a message from a conversation.


Retrieve a message

This creates multiple message objects at once, adding them to an existing conversation.

Use this endpoint when you need to add several messages at once, such as when importing historical conversation data.


Create multiple messages

List messages with an externalId

Stores customer-specific authentication credentials for use in integrated flows.

- Can be called at any point during a conversation
- Commonly used at the start of a conversation or after mid-conversation authentication
- May trigger additional actions, such as GenerativeAgent API signals to customer webhooks

<Note>This API only accepts the customer-specific auth credentials; the customer is responsible for handling 
the specific authentication mechanism.</Note>


Authenticate a user in a conversation

Call this API to trigger GenerativeAgent to analyze and respond to a conversation.

This API should be called after a customer sends a message while not speaking with a live agent. The Bot replies will not be returned on this request; they will be delivered asynchronously via the webhook callback.

This API also adds an optional **message** field to create a message for a given conversation before triggering the bot replies. The message object is the exact same message used in the conversations API /message endpoint


Analyze conversation

This API creates a generative agent event streaming URL to start a streaming connection (SSE).

This API should be called when the client boots-up to request a streaming_url, before it calls endpoints whose responses are delivered asynchronously (and most likely before calling any other endpoint).

Provide the streamId to reconnect to a previous stream.


Create stream URL

This API provides the current state of the generative agent for a given conversation.


Get GenerativeAgent state

Retrieves the primary intent of a conversation, represented by both an intent code and a human-readable intent name. If no intent is detected, "NO_INTENT" is returned.

This endpoint requires:
1. Intent support to be explicitly enabled for your account.
2. A valid conversationId, which is an ASAPP-generated identifier created when using the ASAPP /conversations endpoint.

Use this endpoint to gain insights into the main purpose or topic of a conversation.


Get conversation intent

Generates a concise, human-readable summary of a conversation.

Provide an agentExternalId if you want to get the summary for a single agent's involvment with a conversation.


Get free text summary

Create a feedback event with the full and updated summary. Each event is associated with a specific summary id. 

The event must contain the final summary, in the form of text.


Provide feedback.

Generates a concise, human-readable summary of a conversation.

Provide an agentExternalId if you want to get the summary for a single agent's involvment with a conversation.

You can use the id from ASAPP's system (conversationId or IssueId) or your own id (externalConversationId).


Create free text summary

Creates and returns set of structured data about a conversation that is already known to ASAPP.

You can use the id from ASAPP's system (conversationId or IssueId) or your own id (externalConversationId).

Provide an agentExternalId if you want to get the structured data for a single agent's involvment with a conversation.


Create structured data

Get [websocket streaming URL](/autotranscribe/deploying-autotranscribe-via-websocket) to transcribe audio in real time. This websocket is used to send audio to ASAPP's transcription service and receive transcription results.


Get streaming URL

This starts the transcription of the audio stream.

Use in conjunction with the [stop-streaming](/apis/media-gateway/stop-streaming-audio) endpoint to control when transcription occurs for a given call. This allow you to prevent transcription of sensitive parts of a conversation, such as entering PCI data.


Start streaming audio.

This stops the transcription of the audio stream.

Use in conjunction with the [start-streaming](/apis/media-gateway/start-streaming-audio) endpoint to control when transcription occurs for a given call. This allow you to prevent transcription of sensitive parts of a conversation, such as entering PCI data.


Stop streaming audio.

Returns url where [Twilio media stream](/autotranscribe/deploying-autotranscribe-for-twilio) should be sent to.

get Twilio media stream url

Get suggestions for the next agent message in the conversation. 

There are several times when this should be called:
- when an agent joins the conversation,
- after a message is sent by either the customer or the agent,
- and as the agent is typing in the composer (to enable completing the agent's in-progress message).

Optionally, add a message to the conversation.


Generate suggestions

Get an evaluation of a text to verify if it contains profanity, obscenity or other unwanted words. This service should be called before sending a message to prevent the agent from sending profanities in the chat.


Evaluate profanity

Get spelling correction for a message as it is being typed, if there is a misspelling. Only the current word
will be corrected, once it's fully typed (so it is recommended to call this endpoint after space characters).


Check for spelling mistakes

Create a MessageSent analytics event describing the agent's usage of AutoCompose augmentation features
while composing a message


Create a MessageSent analytics event

To improve the performance of ASAPP suggestions, provide information about the actions performed by the agent while composing a message by creating `message-analytic-events`.

These analytic events indicate which AutoCompose functionality was used or not. This information along with the conversation itself is used to optimize our models, resulting in better results for the agents.

We track the following types of message analytic events:
- suggestion-1-inserted: The agent selected the first of the `suggestions` from a `Suggestion` API response.
- suggestion-2-inserted: The agent selected the second of the `suggestions` from a `Suggestion` API response.
- suggestion-3-inserted: The agent selected the third of the `suggestions` from a `Suggestion` API response.
- phrase-completion-accepted: The agent selected the `phraseCompletion` from a `Suggestion` API response.
- spellcheck-applied: A correction provided in a `SpellcheckCorrection` API response was applied automatically.
- spellcheck-undone: A correction provided in a `SpellcheckCorrection` API response was undone by clicking the undo button.
- custom-response-drawer-inserted: The agent inserted one of their custom responses from the custom response drawer.
- custom-panel-inserted: The agent inserted a response from their custom response list in the custom response panel.
- global-panel-inserted: The agent inserted a response from the global response list in the global response panel.

Some of the event types have a corresponding event object to provide details.

Create a message analytic event

Get settings for AutoCompose clients, such as whether any features should not be used.
It may be desirable to disable some features in high-latency scenarios.


Get settings for AutoCompose clients

Get autopilot greetings

Update autopilot greetings

Get autopilot greetings status for an agent

Get autopilot greetings status

Update autopilot greetings status for an agent

Update autopilot greetings status

Get feed names

Get versions for a feed

Lists feed formats for a company feed/version/


Get formats available for a feed/version/

Lists dates for a company feed/version/format


Get dates available for a feed/version/format

Lists intervals for a company feed/version/format/date


Get intervals available for a feed/version/format/date

Lists files for a company feed/version/format/date/interval


Get files for a company feed/version/format/date/interval

Lists files for a company feed/version/format/date/interval/file


Get file url for a feed/version/format/date/interval/file

Add an agent metadata

Add multiple agent metadata items; submit items in a batch in one request


Add multiple agent metadatas

Add metadata attributes of one issue/conversation


Add a conversation metadata

Add multiple issue/conversation metadata items; submit items in a batch in one request


Add multiple issue/conversation metadatas

Add a customer metadata

Add multiple customer metadata items; submit items in a batch in one request


Add multiple customer metadatas

The API Health check endpoint enables you to check the operational status of our API platform.


Feature Name	Feature Release Details	Additional Relevant Information (if available)
Multichat View	Multichat View in Desk Focus View Updates
Agent Performance Stats	Agent Performance Stats in Desk
Automatic Chat Finalization	Automatic Chat Finalization
High Confidence Suggestions	Auto-Suggest Enhancements
Avert Concurrent Voice & Digital Interactions	Avert Concurrent Voice & Digital Interactions
Customer History - New Historical Transcript View	New Transcript View	Conversation History
Knowledge Base Favorite Folders	Knowledge Base Favorite Folders	Integrations: Knowledge Base
Auto-Suggest Response Library	Auto-Suggest Response Library in the Right Rail	AutoSuggest Feature
Desk Redesign: Left Rail, Card, & Color Temperature Setting	Left Rail & Card Redesign Color Temperature Setting
Knowledge Base Search Enhancement	KB Search Enhancement	Integrations: Knowledge Base
Knowledge Base Navigation Redesign	KB Navigation Redesign	Integrations: Knowledge Base
Chat Log / Transcript & Composer View Redesign	Digital Desk Chat Log Redesign Digital Desk Composer View Redesign
Auto-Pilot Forms	Auto-Pilot Forms
Small Breakpoints	Small Breakpoints
Auto-Pilot Greetings	Auto-Pilot Greetings
Automatic Summary	Automatic Summary
KB Quick Access Recommendations	KB Quick Access Recommendations
New Feature Announcements	New Feature Announcements	See new features in Desk
Themeable Desk	Themeable Desk	Includes Dark Mode
AutoSummary Data for Agent Desk	AutoSummary Data for Agent Desk	New S3 data field for implementations with AutoSummary enabled
Disable Transfer to Same Queue in Agent Desk	Disable Transfer to Same Queue in Agent Desk
Transfer to a Paused Queue in Agent Desk	Transfer to Paused Queues in Agent Desk
Default Status for Agents in Voice and Agent Desk	Default Agent Status in Desk
Data Insert in Agent Responses	Data Insert in Agent Responses
Customer History Context	Customer History Context for Agent Desk
Auto-Pilot Endings	Auto-Pilot Endings for Agent Desk
Search Queue Names	Search Queues in Agent Desk
Adding a New Field last_dispositioned_ts to rep_activity	Adding a new field last_dispositioned_ts to rep_activity
Send attachments	Send Attachments
Chat Takeover	Chat Takeover

Getting Started

Products

Additional Features

Digital Agent Desk Overview